Contact Us

• Category
• Brand

Knowledge Transfer

Rosh-Tech is committed to knowledge transfer from Rosh-Tech's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Rosh-Tech can focus on providing high-value services by helping clients resolve complex problems and facilitating the adoption of leading-edge technologies. Rosh-Tech routinely helps clients hire internal support staff once clients determine that outsourcing certain functions is no longer cost effective.

Key features and benefits of Rosh-Tech's knowledge transfer services include:

• Teach Clients to Deal with Common Problems

  Rosh-Tech's consultants are chartered to help clients understand how to resolve day-to-day problems that occur with any IT network. By enhancing the ability of customers to deal with common support issues, Rosh-Tech's consultants can concentrate on providing high-value services that require the experience and training of Rosh-Tech's certified professionals. In addition, by freely sharing IT information with clients Rosh-Tech is able to build a sense of partnership with clients that leads to long term relationships built on a shared commitment to maximizing the business value of the IT network.

• Help Clients Hire Support Staff

  If your company decides that it makes sense to handle additional IT support services internally, Rosh-Tech can help you identify and qualify suitable candidates with the technical support skills relevant to your network environment. Rosh-Tech has found over time that this service can prolong Rosh-Tech's client retention rate by aligning Rosh-Tech more closely with the evolving business needs of customers. This service also allows Rosh-Tech to focus on providing high-value service which is difficult for the internal staffs of even the largest IT organizations to provide.

• Customized, One-On-One Training for End Users

  Rosh-Tech offers one-on-one training customized for individuals who want to expand their knowledge of mainstream office productivity software and hardware.

• Expert-level Training for Mission-critical Technologies

  Rosh-Tech's certified consulting experts offer individualized training on complex, mission-critical technologies or applications for which your business feels the need for in-house expertise. Areas where it may make sense to increase the knowledge of your internal IT staff include Active Directory, Microsoft Exchange Server, Microsoft ISA Server, or Cisco-based network infrastructure and VoIP technology.

• CISSP and CISM Certified Security Consulting

  Rosh-Tech can provide a CISSP-certified security consultant or a CISM-certified expert to enhance your IT staff's understanding in a broad range of security areas including Security Management Practices, Access Control Systems and Methodology, Operations Security, Physical Security, and Business Continuity Planning.

• Detailed Documentation of Services

  Rosh-Tech provides detailed documentation for all delivered services. These service reports provide your internal IT staff with a concise and useful history of important technical issues surrounding your network and can provide insight into how to anticipate and resolve problems in the future.