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To suit the needs and budgets of mid-size businesses, Rosh-Tech offers a variety of options for delivering support and troubleshooting services.

On-site Service

Some IT problems require onsite support and troubleshooting. Rosh-Tech has built a strong team of experienced, Microsoft specialised field technicians and engineers who can deliver technical services practically anywhere in Australia. Rosh-Tech also provides onsite service throughout Australia to clients who have WAN-connected offices or affiliates.

Remote Support

Rosh-Tech's remote support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced technicians and engineers combine to enable Rosh-Tech to resolve most IT problems without wasting time and expense by travelling to your site. Rosh-Tech is a pioneer in providing remote IT support and has developed an extensive virtual network of support personnel who can deliver fast and low-cost solutions.

Phone Support Call Center

When you need to talk to a technical expert, phone Rosh-Tech's Help Desk Call Center. Phone support can be escalated to onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access.

Staff Augmentation

If you have special network migration or upgrade projects that temporarily require additional IT staff, Rosh-Tech can supplement your internal organization with experienced technicians and consultants so your special projects are completed on time and within budget.

Site Relocation Services

Rosh-Tech can provide an IT consulting expert who can help you plan and manage a seamless move of your IT infrastructure to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout. Rosh-Tech's site relocation teams can work during off hours and weekends in order to minimize business disruption.

Expert Consulting

Rosh-Tech's computer consulting services give your mid-size business affordable access to expertise in technical areas where you may lack in-house resources. Rosh-Tech's long experience has helped many local companies improve the efficiency of their information networks.

Rosh-Tech's system engineers can provide insights on infrastructure and architecture that will allow your information network to grow along with your business without busting your IT budget.

Computer consulting Services available from Rosh-Tech include:

• Information Technology planning and strategy
• Architecture and design of Windows XP and 2000, Microsoft .NET Server, and BackOffice environments
• Planning for migrations to Windows XP, Windows Server 2008, Windows 2003 Server, Active Directory, Exchange Server 2007, and Microsoft Exchange 2003 Server.
• Planning for SBS2008 or EBS2008 migrations
• Troubleshooting chronic IT problems
• Creating a comprehensive security strategy
• Maximizing system availability and performance through fault-tolerant configuration, efficient network architecture, and proactive monitoring.
• Project management and special project assistance , especially for large-scale upgrades or migrations to or within the Microsoft family of IT solutions
• Requirements definition and documentation
• Product/brand/model identification, bill of materials development, vendor selection and qualification, procurement coordination, and documentation

Rosh-Tech's computer consulting services are available for as-needed help, for specific projects, or for ongoing support.

Help Desk Consulting Services

Rosh-Tech's comprehensive Help Desk Consulting Services make it possible for you to set up a results-driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems quickly and efficiently.

Service Costs

Rosh-Tech bills for all support and troubleshooting services by the hour and offers substantial discounts for large projects and regularly scheduled service. Rates are based on the qualifications of the personnel who provide the service, which in turn is dependent on the nature of the task.

This billing policy can be a major benefit to Rosh-Tech's customers, because it minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.