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Network Support for local Businesses
Rosh-Tech charges a competitive hourly rate for support services. Clients are not forced to spend money on retainers or minimum commitments that may result in paying for services that are never delivered.
Key features and benefits of Rosh-Tech's value pricing include:
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Competitive Hourly Rates
Rosh-Tech charges competitive hourly rates for access to seasoned support professionals. Rosh-Tech’s certified consultants are fast, efficient and experienced. By charging a reasonable hourly rate and solving problems quickly, Rosh-Tech offers businesses the best return-on-investment available in Australia for IT support.
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Simple Engagement Model with No Retainers or Surcharges
Rosh-Tech's simple hourly engagement model requires no complex contracts, retainers or hidden charges. Many service organizations have minimum charges or other extra fees that drive up support costs. For remote support, you pay only for the actual time spent working on your problem. For regularly scheduled on-site service work booked more than 24 hours in advance, you pay for the time when our expert is actually on-site solving your problems plus one way travel. For urgent same-day on-site service calls, you may have to pay for our consultant's travel time, but never an increased emergency rate. Because Rosh-Tech maintains a large pool of expert consultants located throughout Australia, an available expert is usually close by to help.
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Low Overhead Through Leveraged Technology
Rosh-Tech delivers services in the most efficient way possible in order to deliver fast, low-cost solutions. By leveraging technology, Rosh-Tech streamlines service delivery and minimizes administrative overhead. Rosh-Tech's remote support and proactive monitoring drive support costs down dramatically by resolving problems quickly and avoiding catastrophic failures. Rosh-Tech's sophisticated virtual office environment allows Rosh-Tech's consultants to spend more time on fixing IT problems and less time on logistics. Rosh-Tech's unique internal support database allows Rosh-Tech's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.
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Remote Support
Rosh-Tech is a pioneer in providing secure remote support to business networks worldwide. When practiced correctly, remote support offers significant productivity enhancement and cost savings by solving problems in a fraction of the time that would be required for an on-site service call. Rosh-Tech's remote support experts know how to resolve problems quickly, and Rosh-Tech's low-granularity pricing model for remote support protects clients from having to pay for services that are never delivered.
