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Microsoft Consulting Best Practices

Rosh-Tech’s staff of system engineers average more than ten years of industry experience performing a variety of technical projects for a broad range of clients. The best practices developed from this extensive industry experience are further refined by the company-wide best practices training that Rosh-Tech instills in its staff. This means you get not just expert technical skills, but a system engineer with proven methods for how to apply those skills to solve business problems successfully.

Features and benefits of Rosh-Tech's best practices include:

• Individual Experts

  Rosh-Tech’s staff of system engineers is made up of an excellent team of Microsoft and Citrix experts. Averaging more than 10 years of professional experience per system engineer, Rosh-Tech's certified experts bring a proven set of methods for solving technical problems, planning projects, and providing consulting services. The technical depth and breadth of Rosh-Tech's support staff allows Rosh-Tech to provide your business with an expert who has task-relevant skills and an effective approach for delivering fast and affordable IT solutions.

• Problem Escalation through Teamwork

  When required, Rosh-Tech utilizes a team approach to solving the most difficult technical problems. By leveraging hundreds of man-years of experience from Rosh-Tech's Microsoft and Citrix experts, Rosh-Tech can quickly and efficiently solve even the most vexing issues. Working with hundreds of clients and performing thousands of complex implementation and integration projects every year gives Rosh-Tech a unique perspective on what approaches work and what doesn't’t. Complex software interactions are a minefield for even the most skilled engineers unless they have a long and diverse history in hands-on work with a wide range of technologies.

• Company-wide Standards for Best Practices

  Rosh-Tech has used the combined experience of its senior consulting staff to develop an internal, company-wide set of best practices designed to ensure timely, cost-effective resolution of technical problems and to measure and maximize customer satisfaction. These practices include a strong emphasis on customer communication and services documentation.

• Ongoing Training

  As a certified partner with Microsoft and Citrix, Rosh-Tech makes sure that staff undergo ongoing technical and best-practices training that contains valuable lessons and methods for technology adoption that have been gleaned from the experience of hundreds of thousands of technical professionals worldwide. This results in increasingly efficient delivery of services to Rosh-Tech's clients.

• Internal Database of Problems and Proven Solutions

  Rosh-Tech's advanced service reporting system provides detailed documentation for all delivered services. Every Rosh-Tech staff member has full access to all the details of services delivered by any staff member to every client. This record of problems and solutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allows Rosh-Tech's consultants to share their experiences company-wide so that the overall effectiveness of Rosh-Tech's support grows over time. This database also eliminates your dependence on a single consultant by making it possible for one Rosh-Tech consultant to take up where another left off while minimizing time spent getting up to speed on your network environment. Another benefit of Rosh-Tech's service reporting system is that your company can more easily take on IT support services in house if it becomes economical to do so.

• Access to External Support Databases

  As certified support partners of Microsoft and Citrix, Rosh-Tech has access to the world's largest support databases and resources. Among the most powerful support databases available to Rosh-Tech's consultants are the operational best practices incorporated in the various Management Packs created by Microsoft and third parties. Management Packs contain pre-built processing rules that can react to events, thresholds and alerts monitored by Microsoft Operations Manager. Management Packs can also give expert advice on how to handle specific problems by automatically extracting relevant articles from the extensive Microsoft Knowledge Base.