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Our customers

We have found them to be excellent. In four months they have dramatically improved the stability of our network and performance of our PC's more ›

We have come a long way in the past year, well done Rosh Tech! more ›

Through a redesign of the WAN in 2003, the client’s spend on old "slow" frame relay links resulted in a saving of $108,000 annually more ›

Rosh-Tech Northern Rivers has successfully migrated a large local service business from a disparate set of offices to a fully integrated business unit more ›

Rosh-Tech partnered with HP using Enterprise Storage and Server LAN Architects, implemented a solution consisting of Blade Servers, Integrity Servers and EVA SANs. The result is a highly scalable, powerful environment which has exceeded the requirements. more ›

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Services

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Full Documentation of IT Services

Rosh-Tech has developed a sophisticated service reporting system that records and archives detailed documentation for all delivered services. Every service provided by Rosh-Tech is accompanied by comprehensive documentation. Every Rosh-Tech staff member has full access to the service reports generated by every staff member to every client. The discipline of documenting and storing service records results in more effective service and support.

Key features and benefits of Rosh-Tech's services documentation include:

  • Promote Best Practices

    Rosh-Tech's highly evolved service reporting system provides detailed documentation for all delivered services. Every Rosh-Tech staff member has full access to all the details of services delivered by any staff member to every client. This record of problems and solutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allows Rosh-Tech's consultants to share their experiences company-wide so that the overall effectiveness of Rosh-Tech's support grows over time. Find out more about the scope and benefits of Rosh-Tech's best practices for IT consulting.

  • Receive Better Value for Your Support Budget

    Rosh-Tech's service reports add to a continually expanding, company-wide internal support database that allows Rosh-Tech's consultants to analyze and resolve problems quickly. Fast solutions save your business direct support dollars and avoids costly losses of productivity. Find out more about the how Rosh-Tech offers the best value for IT consulting.

  • Knowledge Transfer

    Detailed service reports provide your internal IT staff with greater understanding of important technical issues surrounding your network and offer insight into how to anticipate and resolve problems in the future. Find out more about the benefits of Rosh-Tech's knowledge transfer.

  • Avoid Dependence on a Single Service Organization or Consultant

    The accumulated service reports created for your company by Rosh-Tech help you avoid becoming dependent on a single service organization or consultant. Detailed service reports make it possible for one Rosh-Tech consultant to take up where another left off while minimizing time spent getting up to speed on your network environment. Another benefit of Rosh-Tech's service reporting system is that your company can more easily build up an internal IT support organization if and when it becomes economical to do so, or you can move to another consulting firm if you become dissatisfied with Rosh-Tech's service.

  • Track Where Your Support Dollars are Spent

    Rosh-Tech's service reports can help you evaluate the effectiveness of Rosh-Tech's consultants, compare budgeted expenses to actual ones, and estimate future support costs. In case your company is considering building up your IT staff in order to assume more support responsibility internally, Rosh-Tech's service reports will provide the return-on-investment data to help you make an informed make-or-buy decision.