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We have found them to be excellent. In four months they have dramatically improved the stability of our network and performance of our PC's
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We have come a long way in the past year, well done Rosh Tech!
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Through a redesign of the WAN in 2003, the client’s spend on old "slow" frame relay links resulted in a saving of $108,000 annually
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Rosh-Tech Northern Rivers has successfully migrated a large local service business from a disparate set of offices to a fully integrated business unit
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Rosh-Tech partnered with HP using Enterprise Storage and Server LAN Architects, implemented a solution consisting of Blade Servers, Integrity Servers and EVA SANs. The result is a highly scalable, powerful environment which has exceeded the requirements.
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Network Support for Mid-size Businesses
Network Support for Mid-size Businesses
Mid-size businesses with 50-250 network users can usually benefit from an IT support strategy based on co-sourcing, i.e., relying on internal support staff for day-to-day IT management and support issues and depending on outside consultants to provide high-level expertise on an as-needed basis. Australian small to mid-size businesses can now enjoy all the benefits of Microsoft Operations Manager (MOM) — including maximum network availability, performance and security — and also have guaranteed access to Rosh-Tech’s Microsoft and Citrix support experts. With Rosh-Tech's affordably priced IT support packages, mid-size businesses can choose a basic co-sourcing package with monitoring, reporting, Help Desk and on-site service or a comprehensive 24x7 solution.
Rosh-Tech offers Australian mid-sized businesses two basic outsourcing service packages built on Microsoft Operations Manager (MOM):
- Managed Network Monitoring Package
- Comprehensive Network Monitoring Package
Managed Network Monitoring Package
If your business has a small internal IT staff, this co-sourcing package is an economical way to maximize network availability, performance and security.
Key features of Rosh-Tech's Managed Network Monitoring Package include:
- Rosh-Tech performs a needs assessment and configures MOM
- Rosh-Tech sets up a remote MOM server to monitor your network
- Support provided during standard business hours
- Rosh-Tech's Help Desk Call Center support, coordinated with MOM
- MOM alerts are sent to the Rosh-Tech Help Desk and to primary and secondary Rosh-Tech computer consultants and copied to your designated IT personnel
- Rosh-Tech's Help Desk establishes tickets for all events and oversees the resolution of problems
- Rosh-Tech's Help Desk escalates resources as needed
- Your IT staff is copied on all status information
- Rosh-Tech remotely monitors, diagnoses, and/or fixes problems
- On-site service escalation if problem can’t be resolved remotely
- Contracted Service Level Agreements
- All tickets are closed out with defined resolution
- Rosh-Tech performs regular service maintenance including application of service packs and security updates
- Hardware must be under manufacturer's on-site warranty service
- Rosh-Tech recommends that you base your IT network on Windows Server 2003 or Windows 2000 Server to optimize system reliability and security
Typical Service Level Agreements are:
- 1 hour to Help Desk contact
- 2 hours to start of troubleshooting by a Rosh-Tech engineer, either remotely or via phone
- 4 hours for or on-site service when service call is received before 1PM, otherwise next business morning
Comprehensive Network Monitoring Package
For small businesses who need enterprise-class support but cannot justify the cost of staffing, equipping and managing a full in-house IT organization, Rosh-Tech's Comprehensive Network Monitoring Package gives mission-critical applications round-the-clock uptime and security at reasonable prices and low risk.
Key features of Rosh-Tech's Comprehensive Network Monitoring Package include:
- All the features of the Managed Network Monitoring Package including Server Management, Reporting, Help Desk and On-site Support
- Designed for mission critical eCommerce, international connectivity, or other high-uptime environments.
- Support on 24x7 basis
- Your IT network must have a minimum level of fault tolerant configuration. Rosh-Tech can help you bring your system up to fault tolerant configuration before 24x7 support services begin.
- Contracted Service Level Agreements with designated after-hours service commitments
- Rosh-Tech's support staff will be equipped to fix problems on-site or remotely without the involvement of your IT staff
Pricing
Prices for Rosh-Tech's Network Monitoring Packages are based on the number of servers being monitored and the service level required by your small business. For more information, contact your Rosh-Tech service representative.
For more information about Rosh-Tech's Network Support Packages, call 1300 666 040 or send email to info@roshtech.com.au.
