IT support services

Does your organisation need better support outcomes?

Complete IT support at a Fraction of the Cost of an Internal IT staff.

The Benefits …

  • Reduction in IT support costs : Rosh-Tech IT will reduce your IT support costs by taking a proactive approach to support. This means being on the front foot and in control of your IT systems.
  • Easy to manage : our support plans are simple to understand and flexible for every organisation.
  • Confidence : support outcomes will only be as good as the technical staff delivering them. Our skillsets give you the confidence that your investment in your IT systems is well managed.
  • Peace of mind : this comes with knowing that you have an experienced IT partner looking after your IT systems and providing you with the right technical advice, now and into the future.
  • Assurance : our services team provides a single-point managed solution for all of your IT systems, connectivity, data centre and cloud infrastructure needs. Whatever your technology needs are, we will support you.

What we do …

  • Technical resources : Rosh-Tech IT’s consultants have a wealth of experience managing all types of IT systems, applications and networks.
  • Projects : Rosh-Tech IT has almost 30 years’ experience in delivering successful projects. Use our resources to rollout your next new system or migration.
  • Proactive maintenance : we stay on the front foot with regards to maintenance. Our approach will provide you with better support outcomes at a reduced ongoing cost.
  • Fill short term vacancies : use our resources when yours are out of the office or you have excess demand.
  • Vendor management : do you grow tired of dealing with your technology vendors? (Eg: internet links, website, applications, hardware etc). Rosh-Tech IT will take away the worry and deal with the vendors on your behalf, leaving you to focus on running your business.
  • Guaranteed service levels : Rosh-Tech IT is committed to supporting customers with excellent service levels. See following table.
Reactive Service Levels Reports to Client Rosh-Tech IT action
Code 1: System down Initial response within 1 hour Updates every 4 hours Rosh-Tech IT to work within and outside of normal working hours until problem is identified and fixed
Code 2: Applications or functions unavailable Initial response within 2 hours Updates every working day Rosh-Tech IT to work within and outside of normal working hours until problem is identified and fixed
Code 3: Minor function affected but users can still perform most other tasks Initial response within 8 hours Rosh-Tech IT to work within normal working hours until problem is identified and fixed

If you have SharePoint questions…. we have the answers!

If you have questions about how your organisation should be using the Cloud call Rosh-Tech IT on 1300 666 040 for a chat.

Get In Touch